Engineers work hard to get gas back on in Steeton
Repairs were completed yesterday afternoon (3 January 2012) and engineers worked until late last night on the process of safely restoring supplies. Teams will resume door-to-door visits again this morning.
Restoring supplies is a time consuming process as it needs to be carried out in a controlled and safe manner with engineers visiting each individual property to carry out important safety checks before turning the gas back on.
Northern Gas Networks would like to apologise for any inconvenience experienced while this vital work takes place.
Customer Operations Area Manager Ian Cunningham said: "We would like to thank people for showing us a great deal of patience and understanding while we work hard to get the gas back on. It is important that people do not try to do this themselves, it is a job for a qualified gas engineer as there are critical safety checks that must be carried out.
He added "We are asking customers to check the identity of all door-step callers, offical gas engineers carry identity cards and are always happy to show ID on request."
A limited number of heaters and hotplates are available for collection from the customer drop-in centre at the Sailors and Soldiers Club in Steeton which is open between 8am and 10pm. Vulnerable customers are advised to contact customer services on 0191 5116940 to arrange delivery of alternative heating and cooking facilities if they have any issues.
We are also advising customers to stagger their use of electrical appliances wherever possible to help prevent overloading the local electicity supply network with the extra demand.
A second drop-in centre has been set up at Keighley Leisure Centre on Hall Ings Road to provide hot food, drinks and sandwiches for affected customers. The centre is open from 8am and a free shuttle bus is picking up in Steeton outside the Airedale Hospital and the Mill Lane bus stop on the hour and half-past the hour throughout the day.
Northern Gas Networks customer services can be contacted any time day or night regarding this incident on 0191 5116940.
Anyone who smells gas should call 0800 111 999 immediately, calls are answered round-the-clock and an engineer will be sent out to assess the situation.
Restoring supplies is a time consuming process as it needs to be carried out in a controlled and safe manner with engineers visiting each individual property to carry out important safety checks before turning the gas back on.
Northern Gas Networks would like to apologise for any inconvenience experienced while this vital work takes place.
Customer Operations Area Manager Ian Cunningham said: "We would like to thank people for showing us a great deal of patience and understanding while we work hard to get the gas back on. It is important that people do not try to do this themselves, it is a job for a qualified gas engineer as there are critical safety checks that must be carried out.
He added "We are asking customers to check the identity of all door-step callers, offical gas engineers carry identity cards and are always happy to show ID on request."
A limited number of heaters and hotplates are available for collection from the customer drop-in centre at the Sailors and Soldiers Club in Steeton which is open between 8am and 10pm. Vulnerable customers are advised to contact customer services on 0191 5116940 to arrange delivery of alternative heating and cooking facilities if they have any issues.
We are also advising customers to stagger their use of electrical appliances wherever possible to help prevent overloading the local electicity supply network with the extra demand.
A second drop-in centre has been set up at Keighley Leisure Centre on Hall Ings Road to provide hot food, drinks and sandwiches for affected customers. The centre is open from 8am and a free shuttle bus is picking up in Steeton outside the Airedale Hospital and the Mill Lane bus stop on the hour and half-past the hour throughout the day.
Northern Gas Networks customer services can be contacted any time day or night regarding this incident on 0191 5116940.
Anyone who smells gas should call 0800 111 999 immediately, calls are answered round-the-clock and an engineer will be sent out to assess the situation.
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