Questions & Answers
Q. How do I arrange for my meter to be re-positioned?
Q. I've just moved address, how do I find out who supplies gas to my new home?
Q. I own a business and my income has been affected by gas mains work outside; how do I make a claim for compensation?
Q. How can I ensure that your employees know that I have special needs when they are working near my home?
Q. Will you provide temporary heating and cooking equipment when my gas supply is interrupted?
Q. How do I arrange for my meter to be re-positioned?
A. Please contact our service provider, United Utilities, who will send you a pack of information on how to make your request. They can be contacted by: telephone on 0870 300 7677 or write to them at United Utilities Operations Ltd, 498 Gorgie Road, Edinburgh, EH11 3AF.
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Q. I've just moved address, how do I find out who supplies gas to my new home?
A. All gas meters have a unique reference number, called the Meter Point Reference Number (MPRN). This will be displayed somewhere on the meter in your property. Make a note of it and call the MPRN Helpline, on 0870 608 1524. They will tell you who supplies gas to your home.
Q. I own a business and my income has been affected by gas mains work outside; how do I make a claim for compensation?
A. Please call our Customer Service Team on 0845 6340508 and they will send you a "Loss of Business" information pack.
However, please note the following:
- The works affecting any small business(es) must have exceeded 28 continuous days; this ends with the completion of temporary reinstatement and excludes subsequent work in respect of permanent reinstatement.
- The business(es) affected must have a turnover of less than £1 million pa (at 1996 prices); This is adjusted by Retail Price Inflation from March 1996 to January of the year in question (rounded down to the nearest £1,000).
- There may be exceptional cases where small businesses suffer severe and clearly established loss against the prescribed formula, but no exclusions are referred to in the Regulations.
- Claims and supporting evidence must be submitted against prescribed timescales.
Q. How can I ensure that your employees know that I have special needs when they are working near my home?
A. Please contact our Customer Service Team on 0845 6340508 or email: enquirycustserv@uuplc.co.uk or by post to United Utilities Operations, Doxford Business Park, 1 Emperor Way, Sunderland SR3 3XR.
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Q. Will you provide temporary heating and cooking equipment when my gas supply is interrupted?
A. If there is a need to interrupt your gas supply and you have been identified to us via your gas supplier as being a priority customer then we will ensure that alternative heating and cooking facilities will be offered.
A priority customer is a domestic customer who has been identified to us by a registered gas supplier in accordance with their license conditions, as having special needs i.e. disabled or elderly. Please contact your gas supplier if you feel you fall into this category. Their details are on your most recent gas bill.
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If your question is not answered on this page, please submit an enquiry.
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