Menston - loss of gas incident

Update 1 - Friday 6th January, 2012 at 13:50

Gas supplies to around 70 properties in the Derry Hill area of Menston, near Ilkley have been cut off after water got inside the gas mains.

Engineers have been visiting affected properties to safely isolate gas supplies and they are also working hard to pump water out of the gas pipeline.

A customer drop-in centre has been set up at the Cornerstone centre, next to the Methodist Church in Main Street, Menston. Fan heaters and hotplates are available for collection.

Customers are reminded to always check the identity of anyone who calls at their door. Our engineers carry ID cards and are always happy to show them.

Northern Gas Networks would like to apologise for any inconvenience caused by this incident.

Contacting us

If you have a question about this incident and wish to speak to the customer service team they can be contacted on 0191 5116940.

Smell of gas

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, your call will be answered at any time of day or night and an engineer will be sent out to assess the situation promptly.