All General Enquiries: 0845 6340508
Gas Emergencies: 0800 111 999
Gas Connections: For all domestic and non–domestic new supply/alteration enquiries and multiple new supply enquiries, please contact our Connections department on 0870 300 7677.
For Disconnection/Isolation Enquiries:
For disconnection/isolation enquiries call 0870 300 7677 and select option 3.
For diversion enquiries call 0870 300 7677 and select option 4.
For Diversion Enquiries: 0870 300 7677 and select option 4.
Press Enquiries: For details of our media contacts, please visit our news and media section.
Group Companies' Names, Registration Numbers & Registered Offices
(UK / Isle of Man / Jersey companies only)
The following companies are registered in England and Wales and have their registered offices at:
1100 Century Way
Thorpe Park Business Park
Tel: 0113 397 5300
Fax: 0113 397 5301
|Company Name||Company Number|
|Northern Gas Networks Holdings Limited||521 3525|
|Northern Gas Networks Limited||516 7070|
|Northern Gas Networks Finance plc||557 5923|
VAT Number: 864 4187 02
Contact via E-mail
Please check our 'Questions & Answers' page before submitting your enquiry.
Our email contact service is only monitored during office hours. If you need to report a gas escape, please telephone 0800 111 999 for an immediate response.
Please note, our email enquiry service is only monitored during office hours and not during weekends or bank holidays. If you need to contact our customer service centre, please call 0845 6340508 (option 7) during office hours.
For details of our standards of service and how to make a complaint by telephone or letter, click here.