Behavioural Values

Vision

Northern Gas Networks' Vision of success is to be benchmarked by Ofgem in the top two comparable utilities in the areas of:

• Safety management;
• Efficiency; and
• Customer service.

Values

Northern Gas Networks' business values are:

• Believing in a workplace free of accidents and injuries;
• Valuing and rewarding our direct employees for their contribution to the business;
• Motivating our partners to continuously improve performance for their own benefit, and ours;
• Treating customers as we would wish to be treated;
• Seeking opportunities for growth and productivity improvements;
• Maintaining high standards of corporate governance;
• Taking pride in being a respected part of the community; and
• Achieving the expectations of our owners.

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