Behavioural Values

Vision

Northern Gas Networks' Vision of success is to be benchmarked by Ofgem in the top two comparable utilities in the areas of:

• Safety management
• Efficiency
• Customer service

Values

Northern Gas Networks' business values are:

• Believing in a workplace free of accidents and injuries
• Valuing and rewarding our direct employees for their contribution to the business
• Motivating our partners to continuously improve performance for their own benefit, and ours
• Treating customers as we would wish to be treated
• Seeking opportunities for growth and productivity improvements
• Maintaining high standards of corporate governance
• Taking pride in being a respected part of the community
• Achieving the expectations of our owners

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