The Gas distributor for the North of England

Customer Impression Form

Customer Impression Form

We are constantly striving to improve customer satisfaction, please let us know how you feel about your recent experience with contractors working on behalf of Northern Gas Networks. Please note this form is only for Connections Customers. New forms for Mains Replacement and Emergency Repair will be launched shortly.

Name:
Address:
Postcode:
Telephone:
Your Job Reference No:

Please let us know how you feel about your recent experience with contractors working on behalf of Northern Gas Networks by rating the following (please select the most appropriate where 1 = poor and 10 = excellent):

Please rate the following: (1 = poor / 10 = excellent) 1 2 3 4 5 6 7 8 9 10
How happy were you with the attitude & knowledge of our contact centre staff?
How satisfied were you with the application process and the clarity of the forms you were required to complete?
How satisfied were you with the time taken to provide the quotation?
How satisfied were you with the clarity of the Quote provided and how it met your specific requirements?
How satisfied were you with the time it took us to schedule a date for your works to be carried out once you had accepted the quotation?
How satisfied were you with the length of time it took for the work to be carried out?
How satisfied were you with the skill and professionalism of the workforce?
How satisfied were you with the overall quality of work completed?
How satisfied were you with the site tidiness both during and after the work?
How satisfied were you with the overall communication from Northern Gas Networks?

Further Comments:
All returned cards will be entered into a monthly draw. If your card is chosen we will donate £50 to the charity of your choice.
Charity of your choice:
 
Gas Emergency Your Views Matter Dial before you dig
Copyright ©2011 Northern Gas Networks Limited