Loss of gas supply in Knavesmire Crescent and Curzon Terrace, York

A number of properties in the Knavesmire Crescent and Curzon Terrace area of York have been without gas since yesterday following an incident of damage on the gas mains network.

Northern Gas Networks would like to apologise for any inconvenience caused and thank those affected for their patience and co-operation in restoring the gas supplies.

The situation appears to be the result of third party damage to a gas pipe in York which has allowed water to enter the gas mains system.

United Utilities operate Yorkshire’s gas emergency service on behalf of Northern Gas Networks and their engineers are working hard to rectify the problem.

They have now repaired the pipe and are in the process of removing the many hundreds of gallons of water from the system. We are very hopeful that we can get gas back into the pipes and start reconnecting people today.

However there is some important information that affected residents need to know as there are important safety matters to consider where water has entered the gas mains.

If no water has entered your gas meter or internal pipework:
One of our engineers will be able to restore your supply for you. However he firstly needs access to your property to purge and re-light your system. This is vital for safety reasons. Please check the identity of anyone who requests entry to your home and take care of elderly or vulnerable neighbours.

If there is water in your meter or internal pipework:
Do not take any action until you have been advised to do so by one of our engineers. They will either talk to you direct or, if you are not at home, leave a card through your letterbox. United Utilities is not able to work on meter equipment or your own pipework. There are two things you need to do:

1. For meter problems, you must call your gas supply company and tell them you have a faulty meter as a result of water ingress damage. You can find their name at the top of your gas bill. There is no charge for this service.

2. For water in your internal system that affects gas appliances. You must contact Yorkshire Water call centre 0845 1242424 which operates 24 hours. They will arrange for a local CORGI registered engineer to call resolve the issue for you at no cost. If you do not follow this process and make separate arrangements a charge will be incurred and this will have to be claimed back by contacting Yorkshire Water.

For further information about any of the points raised in this letter please contact the United Utilities customer service team on 0191 511 6940. To assist this number will operate 24 hours for duration of the incident.