Northern Gas Networks Limited previously operated a strategic asset management model whereby the roles of asset management and associated services were unbundled from the core business, into the experienced service provider United Utilities, through their dedicated contract subsidiary United Utilities Operations Limited (UUOL).
The business exploited the benefits of this operational model until October 2010 when a decision was made to move the business on to the next level by bringing the services, previously provided by UUOL, back “in-house” and developing a fully integrated operating model.
The operating model continues to provide defined targets against specific activities, such as maintenance, repair, capital and replacement design and delivery, customer service and the provision of the 24-hour gas emergency service, and there are incentives for staff and contracts for out-performance in key operational areas.
The management structure is shown below. Click on each individual title for more information.