Gas Supply problem in Batley

Gas Supply problem in Batley
9.30am on Tuesday February 26, 2008

Final update

Engineers have now re-connected all gas consumers affected by the incident in Healey, Batley, except a small number of homes where they could not get access.

All homes have been visited at least once, some up to five times. All have been left a card explaining how to contact us to get their supply restored.

If you return home to find your gas is not re-connected please contact us immediately using the number on the card and we will send an engineer. Remember we need to carry out important safety checks before we can restore your supply.

We ask people to check on elderly or vulnerable neighbours to ensure their supplies are back to normal.

Engineers remain in the area today (Tuesday February 26), removing the remnants of the water which flooded the main on Thursday. Homes in 37 streets around Healey Lane were affected.

Almost 900 gallons of water have been removed in total.

Northern Gas Networks and United Utilities would like to thank people in Healey for their patience during the recent incident, which appears to have been caused by a burst water main.

Everyone affected by this emergency will be entitled to compensation for the unplanned loss of their gas supply. You do not need to do anything to claim. We will contact you by letter when your gas has been restored to explain the process and tell you how much you will be receiving.

Our customer service team is available during office hours to answer your calls on 0191 501 4333 or 0191 501 4370. Please be patient as lines may be busy.

There will be no further updates on this incident.