Customer Liaison
Northern Gas Networks and our contractors believe it is very important that when we are carrying out mains replacement work near homes and businesses we establish a close working relationship with you.
That is why we will write to you three times before our works begin, to give you sufficient advance notice of what we are planning. That enables you to make plans for any work you are having carried out at your property, such as resurfacing your driveway or any building works you may have planned.
We also send you a detailed leaflet, which explains why we are carrying out the work and which answers some of the questions we are regularly asked.
Safety is our top priority at all times. We cannot take any risks when carrying out mains replacement so your safety is our main concern. That’s why we have lights and barriers around our excavations. These may be inconvenient, but it’s more important that you, pedestrians and road users are safe at all times. That includes our own workforce too.
Once the work is underway a Customer Liaison Officer is appointed to be your main contact. He or she visits the site frequently to ensure that the work is progressing smoothly and to tackle any issues which are raised with us. Please contact the Customer Liaison Officer – whose details will be forwarded to you as the work starts – if there is anything you need to discuss.
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