Priority Services Register

Your gas supplier (their details are on your gas bill) has obligations to maintain a register and to offer special help to its customers who are:

• Of pensionable age
• Disabled (including customers who are blind or partially sighted, or deaf or hard of hearing)
• Chronically sick.

In addition to a number of other free benefits, by registering on the Priority Service Register through your gas supplier, you will be entitled to receive free gas safety inspections of appliances and pipework (on your side of the gas meter) if all the adults in your household qualify to be on the PSR.

Gas suppliers also operate password schemes through the Priority Services Register. If you arrange an appointment with Northern Gas Networks through your gas supplier, the person visiting you will use the password that is recorded on the Register.

Please contact your gas supplier if you would like to receive further information regarding the free services available to you.

Use of Passwords
If you are not on the Priority Services Register and are blind or partially sighted, or if you would like to feel more secure, we can agree a password with you when we make an appointment. We will quote this when we visit you so you will know the caller is genuine.