Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

NGN to begin essential repair work at Tatham Street, Sunderland

Engineers from Northern Gas Networks (NGN) will begin essential gas mains repair work at Tatham Street in Sunderland city centre on Wednesday 3 August.

The works will begin at 9.30am and are expected to take one week to complete.

Gas supply to customers will not be affected, however in order to carry out this essential project safely and efficiently, it will be necessary to temporarily close part of Tatham Street to traffic.

The road will be closed from the junction of Murton Street up to the junction of Borough Road for the duration of the works, and a fully signed diversion will be in place for motorists to follow.

Mick Smith, Site Manager for Northern Gas Networks said: “We will be doing all we can to minimise any disruption to customers.

“We would like to take this opportunity to apologise for any inconvenience and thank members of the public for their patience and support, and for bearing with us as we complete this essential project.”

For further information about the project contact NGN’s Customer Care Team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.