Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Essential upgrade to gas network in Scotch Street, Carlisle

The north of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential gas mains replacement works in Scotch Street, Carlisle.


The major project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing over 200m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers for years to come.


The five-week project began on Monday 4 July 2016 and has been carefully planned in conjunction with the local highways authority.


Works are progressing well and scheduled to finish on Friday 5 August 2016 as planned.


NGN’s Customer Care Officers have been door-knocking local homes and businesses weekly to make customers aware of the work and provide regular updates.


On the morning of Thursday 21 July, the Customer Care team will be out and about visiting local shops and businesses to inform them on the latest progress.


Matty McBride, Construction Services Area Manager, said: “We have been working closely with the local council to carefully plan these works and are doing all we can to minimise any disruption caused.


“We would like to take this opportunity to apologise for any inconvenience this essential work may cause and thank members of the public for their patience and understanding.”


For further information about the project please visit, contact NGN’s Customer Care team on 0800 040 7766 or email


Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.