Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

Loss Of Supply in Spennymoor

We are aware that some of our customers in Weardale Street, Coulson Street and Lakeside Court in Spennymoor are currently experiencing a loss of gas supply.

Please be assured that we are working hard to fix the problem and get all properties back on gas as soon as possible.

Our engineers on site are currently ‘door knocking’ affected properties to inform everyone of the situation.

We would like to apologise for any inconvenience caused and thank our customers for their patience.

For more information please contact the Northern Gas Networks Customer Care team on 0845 634 0508 (option 2).

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, your call will be answered at any time of day or night and an engineer will be sent out to assess the situation promptly.