Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Loss of supply, Back Osmondthorpe Lane, Leeds

Emergency engineers from the north of England’s gas distributer, Northern Gas Networks (NGN) were called to a reported gas escape near York Road, Leeds today (Tuesday 5th July 2016).

A smell of gas was reported following third party damage to a gas main near Dyrons Motorcycles.

NGN engineers are now on site working to repair the main as quickly as possible however a small number of properties on Back Osmondthorpe Lane are currently experiencing low gas pressure and several are without gas.

Chris Nevison, Customer Operations Area Manager for NGN said: “The safety of members of public is our number one priority.  Our engineers are on site and working hard to repair the gas escape.  If you smell gas or are experiencing low gas pressure please call 0800 111 999 or speak to an engineer on site.

“We’d like to apologise to customers for any inconvenience caused and thank everyone for their patience while we work to return gas supplies to normal.”

Northern Gas Networks Customer Care team is available on 0800 040 7766, option 7 or you can email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.