Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Gas escape at Esh Winning, County Durham

Engineers from Northern Gas Networks (NGN) are carrying out emergency work to repair a medium pressure gas main in Esh Winning, County Durham today (Friday 29 April).

The main is located in a field outside the village.

While safety checks were completed, police temporarily closed the B6302 however the road has now been reopened.

NGN Customer Operations Area Manager John Richardson said: “We have mobilised teams and equipment to repair the main as safely and as quickly as possible.

“There has been no interruption to supply for local customers, however we would like to apologise for any inconvenience caused to motorists while the road was temporarily closed.”

Northern Gas Networks Customer Care team is available on 0800 040 7766 or you can email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.