Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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NGN keeps Ilkley customers moving over Bank Holiday

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing in Ilkley’s gas infrastructure this year, replacing ageing metal mains with modern plastic pipes to ensure customers continue to receive a safe and reliable gas supply for years to come.

Gas mains replacement works on the A65 Skipton Road began on 28 March and will take 10 weeks to complete.

The project is progressing well, and this weekend, engineers will temporarily remove the traffic management system to minimise disruption to road users over the Bank Holiday weekend.

The temporary traffic lights will be taken out and the site left in a tidy condition on Friday 29 April with signs and barriers still in place.

Work will restart on the morning of Tuesday 3 May, with the lights reinstated and manned 12 hours a day as before.

Dean Woolley, Network Officer for NGN, said:  “We appreciate that Monday’s Ilkley Carnival is an important community event for the town, so to accommodate the needs of our customers we will temporarily remove the traffic management system this weekend.

“Work will restart on Tuesday 3 May under the previous conditions, as we look to complete the project as quickly and as safely as possible.

“Our customers are extremely important to us and we’re continuing to listen to feedback from the community. If anyone would like to speak to the team they can contact us on 0800 040 7766 or email  We’d like to thank everyone for bearing with us while we carry out these essential works.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.