Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Emergency gas repair work on Stowell Street, Newcastle

Engineers from Northern Gas Networks (NGN) are carrying out emergency work to repair a gas main on Stowell Street, Newcastle.

Work began on Tuesday 5 April and is expected to continue for up to seven days.

In order to carry out the works safely and efficiently it has been necessary to close Stowell Street to traffic  and  a signed diversion is in place.

Access to the multi-storey car park has been maintained.

Jeff Round, Network Officer for Northern Gas Networks said: “We will be doing all we can to minimise any disruption caused.

“We would like to take this opportunity to apologise for any inconvenience and thank members of the public for their patience and support.”

For further information about the project contact NGN’s Customer Care Team on 0800 040 7766 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.