Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Emergency repair work at St Michael’s Avenue, New Hartley

Engineers from Northern Gas Networks (NGN) are carrying out emergency gas mains repair work on St Michael’s Avenue, New Hartley today (5 April).

No properties are affected and it has not been necessary to close the road to motorists.

James O’Brien, site manager for NGN, said: “We’ve been able to control the leak temporarily and are hopeful of completing the repair work in the next six to eight hours.”

For further information about the project contact NGN’s Customer Care Team on 0800 040 7766 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.