Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Stockton Gas Main work complete

Engineers from Northern Gas Networks (NGN) have completed work to repair a damaged gas main in Myton Way, Ingleby Barwick and the road has now reopened.

Following third party damage to a medium pressure gas main on Thursday (24 March 2016) engineers have been undertaking work to repair the damage which was completed late on Saturday evening.

Steve Pigott, customer operations area manager, said: “Engineers have been working round the clock to repair the damaged gas main. We’d like to apologise to customers for any inconvenience caused and thank everyone for their patience.”

Northern Gas Networks Customer Care team is available on 0800 040 7766 or you can email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.