Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Stockton gas escape update

Following third party damage to a medium pressure gas main in Myton Way, Ingleby Barwick today (Thursday, 24 March 2016) engineers from Northern Gas Networks (NGN) are working with the gas main owner, GTC, to carry out emergency work to repair a damaged main.

In order to carry out our repair work safely and efficiently, Myton Way has been closed and a diversion is in place.

Steve Pigott, customer operations area manager, said: “The safety of members of public is our number one priority. We’d like to apologise to customers for any inconvenience caused and thank everyone for their patience.”

Northern Gas Networks Customer Care team is available on 0800 040 7766 or you can email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.