Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Alnwick replacement work completed early

Essential gas mains replacement work taking place at Narrowgate in Alnwick has been completed almost two weeks ahead of schedule.

The work to replace 250 metres of ageing metal gas mains with more durable plastic pipes began earlier this year.

The road closure on Narrowgate will be reopened by this evening and the team will leave the site as found.

On Monday 21st March road sweepers will ensure the streets are returned to a clean and tidy condition.

Andrew Rodda, Site Manager for Northern Gas Networks, said: “We would like to apologise to local businesses and residents and other members of the public who may have been inconvenienced during our essential mains replacement gas works at Narrowgate, Alnwick, and thank you for your patience and cooperation throughout.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.