Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Essential gas mains repair work – Escomb Road, Bishop Auckland

Engineers from Northern Gas Networks (NGN) are carrying out essential work to repair a gas main on Escomb Road, Bishop Auckland.

Work began on Monday 25 January at the junction of Cockton Hill Road and Escomb Road.

In order to carry out the works safely and efficiently it is necessary to close Escomb Road to traffic for five days from 9am tomorrow (4 February).  A signed diversion will be in place.

Three-way temporary traffic lights have been erected at junction of Cockton Hill Road and Escomb Road.  These are being manned during the day to ensure the continued flow of traffic.

Ian Parkin, network officer for NGN, said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise any disruption caused.

“We would like to take this opportunity to apologise for any inconvenience and thank members of the public for their patience and support.”

For further information about the project contact NGN’s Customer Care Team on 0800 040 7766 or email

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.