Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

Customers invited to attend community forum in Armitage Bridge

The North of England’s gas distributer, Northern Gas Networks (NGN), is inviting members of the public to attend a meeting about its £90,000 investment in ageing metal gas mains in Armitage Road, Armitage Bridge, Huddersfield.

The upgrade, which began on 5 January involves replacing 1km of old metal gas mains with new plastic pipe to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

NGN is holding a customer forum at the Monkey Club, Dean Brook Road, HD4 7PB on Wednesday 13 January between 9.30 and 10.30am.  The session will provide an opportunity for customers to drop by and speak to NGN’s Customer Care team to learn more about the work.  The team will be on hand to listen to customers, answer any questions about the project and provide detailed information about the work currently taking place.

Jade Wardle, Stakeholder Relations Manager at NGN said: “We’re holding the drop in session to give as many people as possible to opportunity to speak to us about the work.  If you’re not able to make it on the day we’d encourage you to call our Customer Care team, email us or speak to an engineer on site.”

She continued: “We would like to take this opportunity to apologise in advance for any inconvenience this essential work may cause and thank members of the public for their patience and support.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.