Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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NGN apprentices celebrate success

Connections apprentices graduate

Two apprentices are starting the New Year on a high after completing their training and securing full time jobs at Northern Gas Networks (NGN).

Farrell Canning, 20, and Matthew Moralee, 21, began their training with the north of England’s gas distributor two years ago and are now employed as connections designers. In their new roles, Farrell and Matthew design new gas connection supplies for domestic customers.

Both of the apprentices completed an NVQ Level 2 in customer service and learnt the various aspects required to become designers as well as an understanding and appreciation of other roles across the connections department.

To celebrate Farrell and Matthew’s achievements, the NGN team held a special graduation event to mark their official appointment to the company.

Claire Foster, Connections Design Manager at NGN, said: “Farrell and Matthew have both worked really hard over the last two years and became valued members of the team during their training so it’s great to now have them on board as permanent staff.

“At NGN we strive to nurture talent and we hope that this will be the start of a long and very successful career for the two of them.”

NGN is committed to nurturing future talent and is constantly investing in its workforce.

Farrell, of Sunderland, said: “I’ve really enjoyed my training with NGN and I’m so pleased to be able to start my career with the team I got to know during my apprenticeship. I received a lot of support throughout my apprenticeship and now I’m looking forward to getting stuck in to my new role.”

Matthew, of Gateshead, said: “The apprenticeship gave me the opportunity to work as well as study. During my training I got a real insight in to the day-to-day tasks that take place within the connections team and I’m really happy to be joining NGN now that I’m qualified.”

NGN delivers gas to 2.7 million homes and businesses across the North of England and provides the region’s rapid response service for customers who smell gas at home or work.

For more information go to www.northerngasnetworks.co.uk

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.