Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Maryport gas loss: 12.30p.m. update (Jan 2)

Welfare facilities are available for customers in Maryport currently without gas, after flood water found its way into the local gas network.

Our engineers are working around the clock to restore gas supplies to 270 customers in the east side of Ellenborough. We are asking local Maryport customers who still have their gas supply to help, by trying to reduce their gas use until the network has returned to normal.

A customer drop in centre has been set up at Maryport Social Club, Mealpot Road, CA15 6NE. Shower facilities are also available at Workington Leisure Centre, Moor Close, CA14 3SA. Opening hours today (Sat) and tomorrow are 8.30am-5pm.

Alternative accommodation is available for vulnerable customers without gas, and electric hot plates and heaters are being provided on a priority basis. A Northern Gas Networks customer care team is on hand to make sure local residents are given every possible support until supplies can be restored.

Matty McBride, area manager for Northern Gas Networks said: “We are continuing to work hard to restore supplies to affected properties.

“In the meantime, we’d like to ask local residents in Maryport who have not been affected by this incident to help us, by trying to reduce their gas use until we have returned the network to normal. For example, you can help by turning down your gas central heating or switching it off if practical. Please also try to only use one gas appliance at a time. All this helps to ease pressure on the local network.

“I can assure those without gas that everything is being done to restores supplies as quickly as possible.”

Customers with questions or concerns can call Northern Gas Networks on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.