Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus onĀ Ofgem’s website.

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Engineers respond to damaged gas main in Tadcaster

Our engineers are working to make safe a damaged gas main in Tadcaster this evening (December 29).

The damaged section of main ran along a bridge which collapsed due to the swollen River Wharfe.

We are isolating the gas supply at either side of the bridge, which will eliminate any potential safety risk.

A small number of local properties will lose gas supply as a result. However, all these properties have already been evacuated due to earlier flooding or the bridge collapse.

Our engineers are continuing to work hard across the region to support our customers and safeguard the gas network during this period of torrential weather.

Anyone who smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.