Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Success for Northern Gas Networks at the North East Contact Centre Awards

The north of England’s gas distributor, Northern Gas Networks (NGN) is celebrating after being crowned ‘Best of British Dream Team’ at this year’s North East Contact Centre Awards.

NGN was nominated for ‘Crowning Glory – North East Customer Contact Centre of the Year 2015, under 250 seats’, as well as ‘Best of British Dream Team’ against national household names including Barclay’s Bank, Tesco Bank and AXA.

The awards ceremony, which took place on 20 November recognises the best practitioners in the contact and call centre industry from across the region. The 2015 ceremony marked the 12th year of the North East Contact Centre Awards and it has become a prestigious event in the industry’s calendar.

NGN received the award due to its successful delivery of exceptional customer service, through collective effort and outstanding teamwork.

Eileen Brown, head of customer experience, NGN, said: “We are absolutely thrilled to have won this award and I’m really proud of everyone at NGN who has contributed towards delivering such fantastic service to our customers.

“We were up against some stiff competition so it is a real testament to our team’s continued hard work to be able to come away with this award. I’d like to congratulate everyone who was nominated and won at the awards.”

For more information go to www.northerngasnetworks.co.uk