Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

UPDATE Gas loss incident – Consett – November 19, 9.00am

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to 736 properties and engineers continue to remove water from the gas mains and make repairs.
The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.
John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected the majority of properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.
“We would like to thank residents for their continued patience and cooperation during this process. We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”
H Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.
“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas. Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”
Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.