Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Emergency gas main repair work, Ponteland Road, Newcastle

Engineers from Northern Gas Networks (NGN) are carrying out essential work to repair a gas main on the A167, Ponteland Road, Newcastle.

Engineers arrived on site at 9am today (12 November) and are working hard to identify the gas escape and repair the pipe.

Nigel Chambers, customer operations area manager, North Tyne at NGN said: “In order to carry out the work safely and efficiently it has been necessary to close the inside lane on the southbound carriageway of the Ponteland Road, approximately 100 metres south of the Kenton Bar Roundabout.

“We know that no one likes roadworks and I’d like to take the opportunity to apologise for any inconvenience caused by this essential work.”

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.