Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Double nomination for Northern Gas Networks at the North East Contact Centre Awards

The north of England’s gas distributor, Northern Gas Networks (NGN) has been nominated for contact centre of the year at the North East Contact Centre Awards in the ‘Crowning Glory – North East Customer Contact Centre of the Year 2015, under 250 seats’ category.

NGN has also been nominated in the ‘Best of British Dream Team’ category up against national household names including Barclay’s Bank, Tesco Bank and AXA.

The annual awards ceremony, which is now in its 12th year, recognises the best practitioners in the contact and call centre industry from across the region.

NGN received the award nominations due to its successful delivery of exceptional customer service, facilitating employee growth, effective teamwork and continuously improving.

Mark Horsley, CEO of NGN, said: “We’re thrilled to have been nominated for these prestigious awards, especially to be up against such big hitters. At NGN we pride ourselves on delivering the best possible service for our customers as well as taking care of people within our team so that they can progress.

“We know that customer and employee satisfaction go hand in hand which is why we facilitate opportunities for our employees to upskill and share their ideas for improving our service. We’re looking forward to the awards ceremony later this month.”

As well as the ‘Crowning Glory – North East Contact Centre of the Year, under 250 seats’ and ‘Dream Team’ categories, the winners of nine other awards will all be announced on Friday 20 November.

NGN delivers gas to 2.7 million homes and businesses across the North of England and provides the region’s rapid response service for customers who smell gas at home or work.

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