Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Vital upgrade to Keswick’s ageing gas mains

The north of England’s gas distributer, Northern Gas Networks (NGN), will be starting work in September to upgrade ageing metal gas mains in Keswick.

The project is part of NGN’s on-going development of infrastructure across the north of England and involves replacing 275m of existing metallic gas mains with more durable plastic pipes to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The essential work, which is expected to take around 8 weeks to complete, has been carefully planned in conjunction with Cumbria County Council, Keswick Town Council and the Chair of Tourism to avoid the busy Christmas period and minimise the impact on shops and businesses in the town.

The project will commence on Monday 31 August at Greta Side for two weeks before moving into Brewery Lane for a further two weeks. A phased road closure will be in place during this time.

In October the work will transfer to Victoria Street.  The road will remain open to traffic with temporary traffic lights in operation.   Further work will take place in the New Year, after the Christmas break when it will be necessary to close part of Victoria Street, for approximately seven days. Diversion routes will be in place and clearly sign posted. Access will remain open to Bell Close and Otley Road car parks.

Northern Gas Networks Site Manager, James Telford said;

“We’re working closely with Cumbria County Council to minimise disruption for residents, businesses and road users in the town and we’d like to take this opportunity to apologise in advance for any inconvenience this essential work may cause and thank members of the public for their patience and support.

“Our Customer Care Officers and Site Managers will be door knocking customers and visiting local businesses to talk to them about the work and address any concerns.  In order to carry out the work safely and efficiently it will be necessary to install temporary traffic lights and install a road closure for part of the project.  We will do everything we can to minimise disruption to members of the public during this time including providing parking in the Otley Road car park for residents who may not be able to park outside their homes.

“We will also be working closely with local schools and holding community forums for the local residents before and during the project in order to keep everyone updated about the works and provide a chance for customers to ask any questions that they may have.”

Anyone with questions about the work is advised to contact Northern Gas Networks’ Customer Care team on 0800 040 7766, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5.30pm on Saturday.