Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update – Haworth Monday 27 April

Supplies have been restored to the vast majority of customers in Haworth following engineering complications during a mains replacement job on Friday 24 April.

Just under 160 properties were originally affected on West Lane, Hobb Lane and Lumfoot. Northern Gas Networks’ engineers worked through the night and all but a handful of properties had their supplies restored the next day (Saturday 25 April).

A spokesperson from Northern Gas Networks said: “We’d like to thank customers for their patience while we’ve been working to resolve this supply issue. Gas has now been restored to all but a handful of remaining properties where we haven’t yet been able to gain access in order to reconnect them. We have left calling cards for these customers, and will get their gas back on as soon as they get in touch.”
Customers can call NGN’s Customer Care Team on 0800 040 7766 (option 7).

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.