Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Supplies restored in Haworth

Supplies have now been restored to the vast majority of customers in Haworth, following engineering complications during a mains replacement job yesterday (April 24).

Just under 160 properties were originally affected on West Lane, Hobb Lane and Lumfoot, and all but a handful of these have now had supplies restored.

A spokesperson from Northern Gas Networks said: “We’d like to thank customers for their patience while we’ve been working to resolve this supply issue. Gas has now been restored to the vast majority of customers. There are a handful of remaining properties where we haven’t yet been able to gain access in order to reconnect them. We have left calling cards for these customers, and will get their gas back on as soon as they get in touch.”

Customers can call NGN’s Customer Care Team on 0800 040 7766 (option 7).

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.