Northern Gas Networks launches Community Promises as part of Responsible Business Week

Northern Gas Networks (NGN), the gas distribution company for the North of England has launched its Community Promises as part of this year’s UK-wide Responsible Business Week (20 – 26 April).

The document, which can be downloaded from northerngasnetworks.co.uk/community/ outlines NGN’s commitment to support, protect and educate the communities in which it operates, across the North East, Northern Cumbria and much of Yorkshire including five key promises to customers, colleagues and stakeholders:

Serve: ensuring customers receive the best, fastest and most professional service possible.

Stop: prevent hardship and risk to health, by helping to tackle fuel poverty, educating customers about CO, and advising customers about efficient energy use.

Share: working with others to improve our service. This means involving stakeholders in our decision making; listening and responding to stakeholder concerns and partnering with key organisations.

Shape: being an employer of choice in our local area; recruit based on the highest standards of integrity and provide colleagues with the opportunity to support our promises through volunteering, fundraising and supporting education initiatives.

Sustain: reduce our impact on the environment and keep everyone safe and sound by reducing waste; using resources more efficiently and inspiring an approach of zero harm to colleagues.

Tom Bell, Head of Social Strategy at Northern Gas Networks said: “At NGN, our responsibility to our customers, employees, communities, partners and environment is more than just a box ticking exercise.

“Whether we’re playing our part in helping to lift customers out of fuel poverty, educating households about the dangers of Carbon Monoxide, paving the way for new sustainable fuels such as biogas, or providing training opportunities in deprived areas, we have a broad reach and an ambitious social agenda.

“Our Community Promises will provide our stakeholders with a clear idea of our focus for community work and help us as an organisation to channel our energies and talents to achieve more for our communities, colleagues and customers.”

To mark the launch of Community Promises Northern Gas Networks will make a £2 charitable donation on behalf of anyone who joins it’s new online community before the end of May 2015*. Donations will be made to one of four chosen charities supported by its Community Promises, including the Dominic Rodgers Trust, The Prince’s Trust, The Trussell Trust and the Woodland Trust.

The gas distributor’s online community, https://northerngasnetworks.explainonline.co.uk/ , is free to join and offers customers and stakeholders the opportunity to share feedback, discuss issues and take part in opinion polls and surveys on subjects that matter to them and their local communities.

Businesses in the Community’s Responsible Business Week is as an annual opportunity for companies to demonstrate the positive impacts they have on society, but also to learn new things and to share ideas with other organisations so that they can do even more.

*Up to a maximum of £2000.