Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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UPDATE – Emergency repair work Thornbury Barracks roundabout

Emergency Response Engineers from Northern Gas Networks carried out essential repair work to a medium pressure gas main following third party damage yesterday afternoon (Wednesday 8 April).

In order to carry out this work safely and efficiently Thornbury Barracks roundabout was closed temporarily. Engineers worked through the evening to repair the main and the roundabout reopened at around 10:45pm last night (Wednesday 8 April).

Paul Sadler, Customer Operations Area Manager, Northern Gas Networks, said: “We would like to apologise for the inconvenience caused while we carried out our emergency work and thank the public for their patience and support.

“If you smell gas you should call the National Gas Emergency Service on 0800 111 999 immediately, your call will be answered at any time of day or night and an engineer will be sent out to assess the situation promptly.”