Three Employee Engagement Wins for Northern Gas Networks

The north of England’s gas distributor, Northern Gas Networks (NGN) has beaten off stiff competition after taking home three awards at the UK Employee Experience Awards last week.

NGN won awards for Employee Insight and Feedback and Employee Engagement — People at the Heart and company CEO Mark Horsley was triumphant in the Inspirational Leader or Manager category.

The inaugural UK Employee Experience Awards recognises companies that are delivering an outstanding employee experience which results in a great service for the customer and the business as a whole.

Congratulating the winners, Neil Skehel, Managing Director of Awards International, said: “We are truly inspired by all the best practice showcased at this years’ UK Employee Experience Awards. We have seen some outstanding examples from companies who have embraced employee experience and as a result have reaped the benefits in terms of business growth and customer engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners.”

This latest achievement for NGN comes after it won two awards at the UK Customer Satisfaction Awards in February this year and a further seven customer award wins in the final quarter for 2014.

Mark Horsley said of the awards: “Over the last few years we have been working hard to transform our business so I’m thrilled that we have been recognised for further awards.

“Customer and employee satisfaction are issues that are intertwined. By empowering our employees we have become an organisation that now not only outperforms every other UK utility company, but also many of the UK’s top retailers and financial institutions in terms of customer service and employee engagement”.

Mark’s innovative approach to employee engagement allows colleagues the freedom to develop and implement their own solutions to problems faced within the business as well as open opportunities to discuss their ideas or concerns.

National household names were also up for awards at the UK Employee Experience Awards, including LV, BT, British Gas and Virgin Money.

The winners were announced at a gala luncheon on Friday 27 March 2015 at the Grand Connaught Rooms, Holborn, London.

NGN delivers gas to 2.7 million homes and businesses across the North of England and provides the region’s rapid response service for customers who smell gas at home or work.

For more information go to www.northerngasnetworks.co.uk