Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Upgrade to Middlesbrough’s ageing gas mains

Northern Gas Networks is investing £100,000 to replace ageing metal gas mains in Normanby Road, Middlesbrough with new durable plastic pipes to ensure the continued, safe and reliable supply of gas to residents in the area for years to come.

The first phase of the work was completed in March and the second phase of the project will get underway next week (Monday 6 October) and is expected to take approximately eight weeks to complete.

In order to carry out this work, single lane closures will be in place on Normanby Road and Trunk Road with traffic management in place to ensure the safe flow of traffic.

Customer Care Officers from Northern Gas Networks have been door knocking businesses and residents to ensure that they are aware of the work, and answer any questions.

Gordon Thompson, Customer Operations Area Manager, Northern Gas Networks said; “We have planned our work closely with Middlesbrough and Redcar and Cleveland Council, to minimise disruption to both residents and motorists.

“We would like to apologise for any inconvenience this essential work may cause and thank everyone in advance for their patience and understanding.”

If you have any questions about the works please don’t hesitate to contact the Customer Care team on 0845 634 0508, option 7. The line is in operation 24 hours a day.

If you smell gas or suspect Carbon Monoxide please call the National Gas Emergency Service immediately on 0800 111 999.