Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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UPDATE: Chester-le-Street emergency repair work

Engineers from Northern Gas Networks have worked tirelessly throughout the night to complete emergency repair work on a fractured gas main in Chester-le-Street.

The emergency repair to gas mains on the A167 between Ropery Lane roundabout and the A1M, Junction 63 roundabout was completed last night and reinstatement of the road commenced this morning. (4 Sept)

John Richardson, Customer Operations Area Manager, Northern Gas Networks, said: “We’ve worked very closely with Durham County Council to minimise disruption to motorists and we’re grateful for the patience and cooperation we’ve received over the past two days and nights.

“We would like to apologise for any inconvenience caused and reassure members of the public that the reinstatement work will be completed as quickly as possible.

“We’ve now reopened one lane on the southbound A167 and we anticipate that one lane on the northbound carriageway will be reopened in the early hours of Saturday morning. This will be in time for the cricket match taking place at The Riverside later that day.”

You can contact the Northern Gas Networks Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.