Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Vital upgrade to ageing gas mains in Alnwick

Northern Gas Networks is upgrading ageing metallic gas mains in Alnwick.

The project is part of Northern Gas Network’s ongoing development of infrastructure across the north of England and will involve replacing existing metallic gas main with more durable plastic pipes to ensure the continued safe and reliable supply of gas to our customers in the area for years to come.

The essential work, which is expected to take a total of nine weeks to complete, will commence in South Road on Monday 8 September. The scheme will also include some minor gas mains replacement work in Belvedere Terrace and Alnmouth Road.

In order to carry out the work safely and efficiently, manned two-way traffic lights will be installed on South Road to help manage the flow of traffic in the area.

Barry Watson, Customer Operations Area Manager, Northern Gas Networks said: “We have been working closely with the County Council to carefully plan these works and will be doing all we can to complete this work as quickly as possible.

“Our Customer Liaison team is door-knocking residents in the area to help ensure they are aware of the work.  If you have any questions please don’t hesitate to contact our Customer Care team on 0845 634 0508, option 7.

“We would like to take this opportunity to apologise in advance for any inconvenience this essential work may cause and thank members of the public for their patience and support.

Northern Gas Networks Customer Care line is in operation 24 hours a day, 7 days a week.