Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Restoration of gas supplies in HX6 area (Triangle Village and Millbank), Sowerby Bridge, West Yorkshire

Engineers from Northern Gas Networks continue to work hard to restore supply to 350 properties in the HX6 postcode (Triangle Village) area of Sowerby Bridge, West Yorkshire following a pressure-related incident yesterday (Wednesday 6 August) during a routine operation while carrying out essential gas mains replacement work.

As of 9.30pm we have restored supply to 57 customers and all remaining customers will have their gas reconnected tomorrow (Friday).

Once again we would like to apologise for the inconvenience this has caused and thank our customers for their patience at this time.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “We’d like to apologise for the inconvenience caused and we will be working hard to restore the gas supply to all customers affected as soon as possible and will be providing customers with regular updates on our progress.

“We will need access to all of the properties affected to turn the gas back and will let customers know when we need to enter their home.”

Northern Gas Networks has set up an incident room in Triangle C of E Primary School on Butterworth Lane, where hot plates will be available for those who need them while their gas supply is turned off.

Engineers will be in the area from 7am and if you have any questions in the meantime please contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.