Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Important information for our Connections customers

Our Connections team will be unavailable from 12pm on Friday 20th June due to development training. If you need to speak to someone urgently on Friday afternoon please contact the Customer Care team on  0845 6340508, option 7. The team will be available as usual from 8am on Monday 23rd June.