Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Emergency repair work – Jackson Avenue, Ponteland, Newcastle

A fractured water main has caused damage to a gas pipe affecting around 104 properties in Jackson Avenue, Ponteland, Newcastle.

Northern Gas Networks engineers are working to repair the pipe and reinstate gas supplies to the affected properties as soon as possible.

To carry out the repair work safely Northern Gas Networks engineers need access to affected properties to turn off the gas supply.

For more information please contact our Customer Care team on 0845 634 0508 and dial Option 5.

If you smell gas or suspect carbon monoxide, please call the National Gas Emergency number on 0800 111 999. This contact number is in operation 24 hours per day, 7 days per week.