Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Essential repair work – Newcastle city centre

Northern Gas Networks will be carrying out essential repair work on a gas main in Newcastle city centre, to ensure the continued safe and reliable supply of gas to residents in the area for years to come.

Work will commence from 12.30pm today (20 March) at the junction of Forth Street and Railway Street and is expected to take approximately seven days to complete.

In order to carry out the work safely and efficiently, it will be necessary to switch off the permanent traffic lights at the junction of Forth Street and Railway Street and erect temporary traffic lights to help ease the flow of traffic in the area.

Unfortunately delays in the area are expected.

Barry Watson, Customer Operations Area Manager for Northern Gas Networks said, “Please be assured that we are working hard to complete this essential work as quickly as possible, with minimum disruption to motorists.

“We would like to apologise in advance for any inconvenience caused.”

You can contact the Northern Gas Networks Customer Care team on 0845 634 0508, option 5. The team is available between 8am and 10pm Monday to Friday, and 8.30am and 5.30pm on Saturday.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.