Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update Canal Road Bradford Friday 7th March 5pm

Canal Road, Bradford media update

5.00pm, Thursday, March 7 2014

Today, in Canal Road, Bradford we have successfully restored gas supplies to more than half of the 213 homes and businesses affected after water got into the gas main system.

We have now reconnected 83 domestic properties and 20 business premises and our engineers will be working over the weekend to reconnect as many of the remaining properties as possible.

Northern Gas Networks would like to remind their customers that welfare facilities are still available to help them during this difficult time.

This weekend, facilities will be available from 7am to 1pm on Saturday reopening again on Monday morning. However, if anyone impacted by our work needs any hot food outside of these hours, they should contact our customer care team on 0845 634 0508 (option 7). We also have electric heaters and cooking facilities for people who need them.

Once again, we would like to take this opportunity to thank all of our customers for their continued patience whilst we work hard to get their gas supplies back on.  The safety and welfare of our customers is our priority, and we are working hard to make sure that we look after all of our customers during this very difficult time.

If anyone requires any further help or assistance, please speak to any of the engineers or customer care officers on site, or call the customer care number on 0845 634 0508 (option 7).

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.