Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Essential repair work – Nevilles Cross Bank, Durham

Engineers from Northern Gas Networks will be carrying out essential repair work on a gas main in Nevilles Cross Bank, Durham.

Work will commence at 8.00pm on Friday 7 March and could take up to a week to complete.

In order to carry out this work safely and efficiently, it will be necessary to close one lane westbound towards Meadowfield, Durham and one lane eastbound heading up Nevilles Cross Bank.

Diversions will be clearly marked, taking motorists along Newcastle Road.

John Richardson, Customer Operations Area Manager, Northern Gas Networks, said: “We have planned this essential work closely with Durham County Council to minimise disruption to motorists.

Mr Richardson added, “We would like to apologise for any inconvenience caused and reassure members of the public that we will do all we can to complete the work as quickly as possible.”

You can contact the Northern Gas Networks Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 8pm Monday to Friday, and 9am and 5pm on Saturday.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.