Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Canal Road, Bradford

1.00pm, Tuesday, March 4, 2014

Engineers from Northern Gas Networks are continuing work to restore gas supplies to customers in the Canal Road area of Bradford, after a burst water main caused water to enter the gas network over the weekend.

Currently, 36 domestic properties out of 163 affected, have now had their supplies restored, while 10 business premises, out of approximately 50 have also been reconnected to the gas network.

Electric heaters and portable cookers have been distributed to those customers who need them as well as generators to help provide heat to businesses. Customer care representatives from the gas company are also on hand, to make sure vulnerable customers are being looked after.

In addition to a customer cabin, where customers can drop in to ask questions and get advice, welfare facilities are now on site, providing hot food and drinks to those affected. The welfare facilities are located outside the Bradford Motorcycle Centre on Canal Road and will open from 5am to 8pm daily.

Ian Waddle, Regional Manager for Northern Gas Networks said: “Our engineers are continuing to work flat out to get customers back on gas – but it is a big job.

“I can assure customers that our engineering teams are doing everything to get this situation resolved and get everyone affected back on gas as quickly as possible.  The safety of our customers is our first priority and we will remain on site until the job is done.”

Ian Waddle, added: said: “If anyone in the area has questions or concerns, or would like extra heaters or cooking facilities, please give our Customer Care team a ring or drop into our customer cabin, and we’ll get right on it.”

Northern Gas Networks Customer Care Team can be contacted on 0845 634 0508 (option 7).

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.