Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Upgrade to ageing gas mains in the Grange Estate area of Newcastle

Northern Gas Networks will be investing £615,000 to replace approximately 9km of ageing metal gas mains in Newcastle with new durable plastic pipes to ensure the continued, safe and reliable supply of gas to residents in the area for years to come.

The essential work will be carried out in several phases commencing in Broadway West and Park Avenue on Monday 27 January.

In order to carry out the work safely and efficiently, at various stages throughout the project it may be necessary to put traffic management systems such as temporary traffic lights and lane closures in place.

Paul Common, Customer Operations Area Manager, Northern Gas Networks said; “We have planned our work closely with Newcastle City Council Highways Department, to minimise disruption to both residents and motorists.

“We would like to thank everyone for their patience and understanding, and apologise in advance for any inconvenience this essential work may cause.”

If you have any questions about the works please don’t hesitate to contact the Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 8pm Monday to Friday, and 9am and 5pm on Saturday.