Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Essential repair work to gas main in Sunderland

Northern Gas Networks will be carrying out essential repair work on a gas main in the Sea Road area of Sunderland, to ensure the continued safe and reliable supply of gas to residents in the area for years to come.

Work will commence on Sunday, 19 January at the junction of Sea Road and Fulwell Road and is expected to take seven days to complete.

In order to carry out the work safely and efficiently, it will be necessary to switch off the permanent traffic lights at the junction of Sea Road and Fulwell Road and erect temporary four-way traffic lights to help ease the flow of traffic in the area.

Temporary bus stops will be in place on Fulwell Road and Sea Road for the duration of the work.

John Richardson, Customer Operations Area Manager, Northern Gas Networks said; “We would like to take this opportunity to apologise in advance for any inconvenience caused and thank everyone for their patience whilst this essential work is being carried out.”

If you have any questions about the works please don’t hesitate to contact the Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 8pm Monday to Friday, and 9am and 5pm on Saturday.