Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Update: Upgrade to Kirkby Stephen’s ageing gas mains

Northern Gas Networks is due to commence the second and final phase of work to replace ageing metal gas mains in Kirkby Stephen.

 The project, worth £160,000, involves replacing 280 meters of metal gas mains with modern plastic equivalents which will ensure the safe and reliable supply of gas to customers in the area for years to come.

The first stage of the work began in November 2013 and was completed ahead of the busy Christmas period.  The final stage of the work to replace 20 metres of gas main will resume today (Wednesday 15 January) and is expected to take two weeks to complete.

To ensure that the work is carried out safely temporary traffic lights will be in place on South Road / High Street from Friday 17 January.  Pedestrian access will be maintained at all times.

Barry Watson, Customer Operations Area Manager, Northern Gas Networks said; “We have worked closely with Cumbria Highways Department and Cumbria County Council to ensure minimum disruption to members of the public, and have carefully planned our work to avoid the busy Christmas trading period.

We would like to ask residents for their understanding while we complete these essential works to improve the local gas network”

Northern Gas Networks Customer Care team is available on 0845 634 0508, option 7 between 8am and 8pm Monday to Friday, and 9am and 5pm on Saturday.

If you smell gas please call the National Gas Emergency Service immediately on 0800 111 999.